Live / Mobile
This policy explains exactly what information pak9 collects when you access your account, make a transaction through JazzCash, Easypaisa or Raast, or reach out to support — and how we handle it. Availability depends on local law and eligible regions.
When you create an account on pak9, we collect the details you provide during registration — your contact information, account credentials, and the choices you make inside the lobby. When you fund your account or withdraw through JazzCash, Easypaisa or Raast, we record the transaction reference and amount so your wallet history stays accurate. We do not store full payment credentials on our side; those are held by the payment provider you use. We also collect technical data — device type, browser session identifiers, and the pages you open — so the platform loads correctly on your mobile and we can diagnose any account access issues you report. This is not used to build advertising profiles. We keep your data for as long as your account is active and for a reasonable period after, in line with applicable legal requirements. Where local law in Pakistan places specific obligations on data retention or user rights, we follow those requirements. You can ask us at any point what records we hold and request corrections if anything is wrong. The contact path is in the Support section below.
This policy applies to your pak9 account and the data we collect directly. It does not extend to third-party services you reach through our platform — including the payment rails you use to fund your account.
Login credentials, session activity and account settings you manage directly on pak9 are covered by this policy. We handle this data and you can request a review of it at any time through the support path below.
When you use JazzCash, Easypaisa or Raast, those providers apply their own data policies to the transaction. We only hold the reference and amount on our side. For questions about the payment provider's handling, contact them directly.
Slots and live casino titles available in the pak9 lobby are supplied by studios. Your gameplay session data — rounds played, stake records — is logged in your account history and falls within this policy's scope.
If you follow a link away from pak9 to an external site, this policy stops at the point you leave. We have no control over and take no responsibility for the data practices of external services.
You have several practical options under this policy. You can ask us to share a summary of the personal data we hold against your account — this includes registration details, contact information and transaction references for JazzCash, Easypaisa or Raast activity. If any detail is incorrect, you can request a correction and we will update the record once identity is confirmed. If you want to close your account and ask us to delete your data, you can raise that request through the support channel. We will tell you what we are legally required to keep and delete the rest. For any question about how your data is used, the support team handles these directly — you do not need to fill in a formal legal form to start the conversation. Open your account dashboard to see the contact and support options available to you.
Request a copy of the personal data we hold on your account, including contact details and transaction references, by contacting support directly from your logged-in account.
If your registered name, contact number or email is wrong, raise a correction request with support. We verify identity before updating any core account field.
Any question about what we collect, how long we keep it, or who can access it can be sent to our support team. No formal process is needed — a direct message is enough to start.
To close your account and request removal of your data, contact support. We will confirm what records legal requirements oblige us to retain and remove everything else within a reasonable timeframe.
For any question about this policy, your account data or a correction request, you can reach the pak9 support team through the channels below. All privacy-related queries are handled directly — no automated response queue for data questions.
Open the chat icon from your account dashboard to start a conversation with the support team. Use this for quick data questions or to initiate a correction request.
Send your privacy or data request to the support email address shown in your account settings. Include your registered contact number for faster identity confirmation.
The current status of your open support requests, including any data queries, is shown in your account dashboard after login. Check there first to see if your request is already in progress.
pak9 applies account-level security measures to keep your registration details and transaction records protected. Session data is handled through secure connections, and we do not share your personal information with third parties for marketing purposes.
We use session cookies to keep you logged in during your visit and to load your account preferences correctly on mobile. These are functional, not advertising trackers. You can adjust cookie settings in your browser, though this may affect how the account loads.
Your account data is kept for as long as your account is active, plus the period required by applicable law in Pakistan. When you request deletion, we remove non-obligatory records promptly and confirm what we are required to retain.
Access to account records is limited to the support and compliance functions that need it to handle your requests or meet legal obligations. Your data is not sold and not shared with advertisers.
When this policy changes in a way that affects your rights, we update the version on this page. The current version is always what governs your account. Check this page if you want to confirm the latest terms apply.
Below are questions we hear most often about how pak9 handles account data and what your options are under this policy.
We collect your name, contact number, email address and account credentials at registration. After that, we log transaction references when you use JazzCash, Easypaisa or Raast, and we record session identifiers so your account loads correctly on your device.
We store the transaction reference and amount on our side so your wallet history is accurate. Full payment credentials stay with the payment provider — JazzCash, Easypaisa or Raast — and are governed by their own data policies, not this one.
Contact our support team through live chat or the support email shown in your account settings. Confirm your registered contact number so we can verify identity, and we will share a summary of the records held against your account.
Yes. Raise a correction request through support — live chat or email both work. We verify your identity before updating any core account field such as your registered name or contact number, and we confirm once the correction is made.
We keep records for the period required by applicable law in Pakistan after account closure. Everything outside that legal obligation is deleted when you request it. Support will confirm exactly what is retained when you raise a deletion request.
Your gameplay session data — rounds, stakes and history — is logged in your account and falls under this policy. The studios supplying game content, such as those in the pak9 lobby, operate their own systems. Our policy governs the data your account holds on our side.