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These terms set out the rules that apply when you access pak9 — your account, your transactions through JazzCash, Easypaisa or Raast, and the content available to you. Access is available where local law and eligible regions permit, and continuing to use pak9 means you have read and accepted what follows.
These terms form the agreement between you and pak9 when you create an account and use any part of the platform — games, wallet transactions, or support requests. They apply each time you log in, make a deposit via JazzCash or Easypaisa, transfer funds through Raast, or interact with any content we host. You must be of legal age in your jurisdiction and using pak9 must be permitted under the laws of the region where you access it. We do not make representations about legal status in any specific location — that determination is yours to make. These terms may be updated. When we revise them, the updated version appears on this page. Continuing to use your account after a revision means you accept the new version. If any part of these terms becomes unenforceable under applicable law, the rest remain in effect. By connecting a JazzCash, Easypaisa or Raast account to your pak9 wallet, you confirm that the payment account belongs to you. Transactions made through those rails fall under both these terms and the conditions of your payment provider. Where there is a conflict, the terms of your payment provider apply to the payment itself; pak9 terms apply to your account and game access.
Not everything on or around pak9 falls under the same terms. Understanding the boundaries helps you know which rules apply to each part of your experience — from account login through to third-party payment services.
Your login credentials, session behaviour, device use and account settings are all governed by these terms. Any action taken inside your pak9 account — including game play and wallet adjustments — is subject to this policy.
Deposits and withdrawals processed via JazzCash, Easypaisa or Raast are covered by these terms in relation to your pak9 account. The payment rail itself is operated by the respective payment provider under their own separate terms.
Game content supplied by studios such as Pragmatic Play, Spadegaming, Habanero and JDB is made available to you under these terms. We licence that content; we do not own the underlying game software or its mechanics.
Links, integrations or services outside pak9's direct platform — including your mobile network, device operating system or payment app — are not covered by these terms. Their own policies apply to your use of those services.
These terms give you specific practical paths, not just obligations. You have the right to review your account transaction history at any time by logging in and opening the account dashboard — every deposit, withdrawal and game round is recorded there. If any detail on your account profile is incorrect, you can update it through the account settings screen; fields that affect payment processing (such as your linked JazzCash or Easypaisa number) have their own verification step shown in that screen. If you believe a transaction has been handled incorrectly, you can raise a query through our support channel and reference the transaction ID shown in your history. We handle queries in the order they are received. If you want to close your account, that request goes through support as well — the current process is described in the help section after you log in.
Your full transaction log is available in the account dashboard after login. Each entry shows the amount, method (JazzCash, Easypaisa or Raast) and status — no separate request needed.
Name, contact number and linked payment details can be updated in account settings. Changes to payment-linked fields go through the verification step shown on screen before they take effect.
If anything in these terms is unclear, contact support with your account ID and the specific clause. We will respond through the same channel you used to reach us.
Account closure requests are handled through the support channel. The steps and any conditions that apply to outstanding wallet balances are shown in the help section accessible after login.
If you have a question about any part of these terms — how they apply to your account, a transaction dispute, or a request to update personal details — reach us through the channels below. Include your account ID and a short description of your question so we can handle it without going back and forth.
Open the chat widget from any page on pak9 after login. State your account ID and the clause or transaction you are asking about. This is the fastest path for account and terms queries.
Send your query to the support email shown in the help section of your account dashboard. Include your registered contact number and any relevant transaction ID for quicker handling.
The help section inside your account lists current procedures for account changes, payment disputes and closure requests. Check there first — many policy questions are answered without needing to contact support directly.
pak9 collects only the information needed to operate your session — login credentials, payment method identifiers (your JazzCash, Easypaisa or Raast number as registered) and transaction records. We do not share individual account data with third parties except where required to process a transaction or comply with a lawful obligation. Data retention periods follow the requirements of the jurisdiction under which your account operates; the current retention practice is described in the privacy section of your account dashboard. Cookies are used to maintain your session and remember display preferences. You can adjust cookie settings in your browser; disabling session cookies will affect login persistence. Account security relies on the credentials you set — we recommend not reusing passwords across services. If you suspect unauthorised access to your account, contact support immediately using the live chat channel.
We collect login credentials, linked payment identifiers (JazzCash, Easypaisa, Raast numbers) and transaction records. No additional data is collected beyond what your account operation requires.
Session cookies keep you logged in and hold display preferences. You can manage these in your browser settings. Disabling session cookies will require you to log in each time you visit.
Your account security depends on the credentials you set. If you notice activity you did not initiate, reach support via live chat with your account ID. We do not ask for your password through any support channel.
Retention periods are determined by applicable law in your eligible region. To request a record of what we hold or to ask about deletion, contact support with your account ID and the nature of your request.
Below are the questions we receive most often about how these terms apply to real account situations — from payment method conditions to data requests.
These terms cover your account-side of any transaction, including deposits and withdrawals made via JazzCash, Easypaisa or Raast. The payment provider's own terms govern the movement of funds on their network. Both sets of terms apply simultaneously to their respective parts of the transaction.
When we update these terms, the revised version replaces this page. We do not send individual notifications for every amendment. Checking this page before a session is the reliable way to stay current. Continuing to use your account after a change means you accept the revision.
Access depends on local law and is available only in eligible regions where permitted. You are responsible for confirming that access is lawful in your location. We do not make a legal determination on your behalf about your specific jurisdiction.
When you close your account, we retain transaction and identity records for the period required by applicable law in your eligible region. Details of the retention period applicable to your account are in the privacy section of your account dashboard. You can request a summary by contacting support.
Open your account dashboard, locate the transaction ID in your history, and contact support via live chat or email with that ID and a short description of the issue. We handle disputes in the order received. If the dispute involves the payment rail itself, you may also need to contact JazzCash, Easypaisa or Raast directly.
Game content from studios like Pragmatic Play, Habanero, Spadegaming and JDB is made available under these terms, but the game mechanics and outcome logic are governed by the studio's software. RTP and outcome data are shown inside the game only where the studio exposes that information.